Frequently Asked Questions
Everything you need to know about shopping with POPSTORE.
What are your shipping times and costs?
We offer standard shipping which typically takes 3-7 business days, and express shipping which takes 1-3 business days. Shipping costs are calculated at checkout based on your location, though we offer free standard shipping on all orders over $75.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's website so you can monitor your package's progress in real-time.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return any unused item in its original packaging within 30 days of delivery for a full refund or exchange.
What payment methods do you accept?
POPSTORE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your products covered by a warranty?
Yes, all products sold on POPSTORE come with a standard 12-month manufacturer's warranty against defects in materials and workmanship to ensure you receive the highest quality goods.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team. After this window, the order may have already been processed for shipping.